Privacy Policy

Effective Date: October 1, 2026

Welcome to Segway Fort Lauderdale (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit forms, book Segway tours or experiences, participate in promotions, or interact with our advertising and marketing campaigns.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Tour reservations and booking details

  • Participant information necessary for tour eligibility and safety

  • Social media profile information (if voluntarily provided)

  • IP address and device/browser information

  • Marketing preferences and communication consent records

Information may be collected when you:

  • Book a Segway tour or sightseeing experience

  • Complete a reservation or participant agreement

  • Fill out a contact or inquiry form

  • Participate in giveaways, contests, or promotions

  • Respond to Facebook, Instagram, or other online advertisements

  • Subscribe to email or SMS marketing communications

  • Contact us directly

  • Browse or interact with our website

Payment information may be processed by third-party payment providers. We do not necessarily store complete payment card details on our own systems.

2. How We Use Your Information

We may use your information to:

  • Process and manage Segway tour reservations

  • Send booking confirmations, reminders, and important tour information

  • Coordinate guided tours and customer experiences

  • Verify participant eligibility and communicate safety requirements

  • Provide customer support and respond to inquiries

  • Offer promotional discounts and seasonal specials

  • Send marketing emails and SMS messages when appropriate consent has been obtained

  • Improve our website, services, and customer experience

  • Measure advertising performance and website analytics

  • Communicate special events, new tours, and service updates

  • Maintain business records and comply with applicable legal obligations

Providing your phone number for a reservation or inquiry does not automatically enroll you in promotional SMS marketing.

Where required, we obtain separate, affirmative consent before sending marketing text messages.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in our marketing emails

  • Replying STOP to marketing text messages where supported

  • Contacting us directly using the information below

Message and data rates may apply to SMS communications.

3. SMS Marketing and Consent

Segway Fort Lauderdale may offer an optional SMS marketing program to share promotional offers, sightseeing tour specials, seasonal discounts, new experiences, and other business updates.

Participation in our SMS marketing program is voluntary.

By affirmatively opting in to receive promotional text messages, you authorize Segway Fort Lauderdale to send marketing SMS messages to the mobile number you provide.

Consent to receive marketing text messages is not a condition of purchasing or booking any tour, product, or service.

Message frequency may vary. Message and data rates may apply.

You may opt out of promotional SMS messages at any time by replying STOP where supported. For assistance, reply HELP where supported or contact us directly.

We do not sell or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties for their independent marketing purposes. We may share this information with authorized messaging service providers as necessary to operate our SMS program.

4. CRM and Automated Marketing

We may use third-party Customer Relationship Management (CRM) systems and marketing automation tools to manage customer communications, including:

  • Automated email marketing campaigns

  • SMS communications to subscribers who have provided appropriate consent

  • Promotional offers and follow-up sequences

  • Booking confirmations and tour reminders

  • Customer service communications

Information submitted through Meta, Facebook, Instagram, or other advertising platforms may be transferred into our CRM systems to respond to inquiries, manage customer relationships, and conduct marketing where permitted by applicable law and consent requirements.

5. Third-Party Services

We may use third-party service providers to support our website, tour reservations, advertising, and business operations, including:

  • Online tour booking and reservation platforms

  • Payment processing providers

  • Meta, Facebook, and Instagram advertising services

  • Email marketing and SMS messaging providers

  • CRM and marketing automation platforms

  • Website hosting and security providers

  • Analytics and website tracking services

These providers may collect, receive, store, or process information as necessary to provide their services.

Third-party providers may have their own privacy policies governing how they handle personal information.

We encourage visitors to review the privacy policies of any third-party services they use.

6. Cookies and Tracking Technologies

Our website may use cookies, Meta Pixel, analytics tools, and similar tracking technologies to:

  • Improve website functionality and performance

  • Understand how visitors interact with our website

  • Measure advertising effectiveness

  • Deliver relevant advertising and retargeting campaigns

  • Improve the online tour booking experience

  • Analyze website traffic and visitor engagement

You may manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

Where required by applicable law, we will request consent before using nonessential cookies or tracking technologies.

7. Data Protection and Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

We encourage customers to protect their personal information when communicating online.

8. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian consent.

If we become aware that we have collected personal information from a child under 13 without required consent, we will take reasonable steps to delete that information.

Age restrictions, weight requirements, and other eligibility rules for Segway tours may apply separately from this Privacy Policy.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • Requesting access to personal information we maintain about you

  • Requesting corrections to inaccurate information

  • Requesting deletion of certain personal information

  • Opting out of marketing communications

  • Withdrawing consent for certain processing activities

  • Requesting information about how personal data is used or shared

To exercise applicable privacy rights, please contact us using the information below.

We may need to verify your identity before fulfilling certain requests and may retain information when required or permitted by law.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including managing reservations, providing customer service, maintaining business records, complying with legal obligations, and resolving disputes.

Retention periods may vary depending on the type of information and applicable requirements.

When information is no longer reasonably needed, we take appropriate steps to delete, anonymize, or securely dispose of it.

11. No Sale of SMS Subscriber Information

Segway Fort Lauderdale does not sell or rent mobile phone numbers or SMS subscriber consent information to third parties for their own marketing purposes.

We may share limited information with authorized technology, CRM, and messaging service providers to deliver communications, maintain consent records, and process unsubscribe requests.

SMS opt-in information and consent records are not shared with third parties or affiliates for their independent marketing purposes.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, booking platforms, social media services, or other external resources.

We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We recommend reviewing the privacy policies of third-party websites before submitting personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, legal requirements, or information-handling practices.

Any updates will be published on this page with a revised effective date.

We encourage visitors to review this Privacy Policy periodically.

14. Contact Information

If you have questions about this Privacy Policy, your personal information, or our marketing communications, please contact us:

Segway Fort Lauderdale

Fort Lauderdale, Florida

Website: https://segwayfortlauderdale.com/

Phone: (954) 304-5746

Email: segwayfortlauderdale@gmail.com

By using the Segway Fort Lauderdale website or services, you acknowledge that you have had an opportunity to review this Privacy Policy.